Can I upload a video without transcoding?

Usually all video files that are uploaded to MediaLab will be transcoded to create a format that has been web optimized. If the source video meets certain criteria, we will skip this and use the source file instead. The requirements for the source file are: Container: MP4 Video codec: H264 Bitrate: max 1.5 Mbit/s Resolution: […]

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Where can I find an overview of incoming files?

A full overview of all incoming files can be found in the Workflow Manager. It can be found under Control > Workflow Manager, and provides you an overview of incoming items, push and pull history and the video queue.   Please note this feature is only accessible for administrators.

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What is the maximum file size?

MediaLab has no file size limit. If you like, you can upload files of 200 GB+ each without any issues. You can either use the regular uploader or use the Pull addon to automate uploads using FTP. We also support large file uploads over UDP, which is especially useful when transferring files over long physical […]

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What bitrate should I choose for my video?

The default bitrate is 1 Mbit per second. We recommend this for most videos. If the quality of the converted video is not as good as it should be, use the Recreate button to select a higher bitrate. Do keep in mind that the quality and bitrate of your original video are very important. If […]

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Why is my video in the video queue?

All video files uploaded to MediaLab are automatically transcoded to a web-optimized MP4 format by our transcoding farm. The transcoded MP4 file allows you to skip to parts of the video which have not yet been downloaded during playback, and it reduces the size of the videofile with minimal loss of quality.   During the […]

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Can I change the thumbnail or preview of my video?

Yes, you can replace both the thumbnail and preview with your own version. To do so, navigate to the file, and go to File > Edit. Then you can use the “Browse” button to select a new file for the thumbnail and/or preview. All major picture formats are accepted.

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What is recreate?

The recreate feature is only available for videos, and allows you to: Create different formats of your videos (e.g. MP4 low res, WMV, MPEG-1). Re-create an existing format with different settings (e.g. aspect ratio or bitrate).

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How can I increase the quality of the video playback in MediaLab?

All uploaded files are automatically transcoded to ensure the video can be played back in a webbrowser and on mobile devices. To create this video file, we have a default preset which is applied to all videos. This default preset will keep your original resolution, but it has a 1 Mbit/s bitrate, which may be […]

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The colors of my picture are inverted

This problem is caused by the color model of the image. Images used for color printing are usually in a color mode called CMYK, which refers to the four inks used in color printing (cyan, magenta, yellow and key/black). This color model is different from additive color models, e.g. RGB, which are being used by […]

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The colors of my picture look different

This problem usually occurs when the source file has an embedded color profile that is not being supported by the browser. All browsers render colors of images in a slightly different way, and if the color profile is not supported the colors may look different from what they do in your own image viewer. You […]

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Why is my audio music track in the audio queue?

All incoming audio files are automatically passed through our transcoding farm to make sure the audio file is playable in a browser. This basically means we convert non-MP3 audio files to MP3 format. If the source file is already in MP3 format, it will not be converted. In addition, we will scan the audio file […]

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