While MediaLab can still be used on a mobile browser, you can also download our mobile app to access your account. We provide native apps for both iOS and Android: Download the iOS app Download the Android app
There are four user levels available in MediaLab: User, Uploader, Administrator and Owner. The user level provides a basic way to restrict access to the core features of MediaLab. In addition to the user level, control flags can be used to grant access to specific features to users of any level (e.g. share). Administrator An […]
There are three user levels available in MediaLab: User, Uploader and Administrator. The user level provides a basic way to restrict access to the core features of MediaLab. In addition to the user level, control flags can be used to grant access to specific features to users of any level (e.g. share). Administrator An administrator […]
When you remove a folder or file, it is actually moved to the trash. As long as it is in the trash, it will still be included when calculating the disk usage of your Lab. Only administrators have access to the trash, which can be found under Control > Trash, and have the ability to […]
We offer custom meta data templates for your Lab. All custom meta data fields are automatically added to the search. Please contact us for more information.
Removing folders has been limited to Administrators only. Regular users and uploaders are not allowed to remove folders, even when they have been given manage rights. The reason for this is that the folder may have subfolders to which the user/uploader has no access. As you can assign access to folders on all levels, this […]
A global signature will be added to all outgoing emails from your Lab. If your Lab has a custom mail template, you can decide where the signature should be placed in the email, by default the signature will be placed at the bottom. For the share a separate signature can be configured which will override […]
If you have forgotten your password, you can reset your password by clicking on the “Forgot your password?” link on the login screen. You will need to enter your username and email address. We will send you an email with a unique link which can be used to reset your password. You can also ask […]
If you do not remember your username, please contact the administrator of your Lab. The administrator will be able to look up your username, and can help you reset your password. If you are unsure who to contact, please do not hesitate to contact our service desk.
The 401 Unauthorized error means your request to the server was not valid because it is missing a valid security token. In most cases, this happens when you attempt to post the same form multiple times. For example, this happens when you press the “Refresh” button in your browser after you have just tried to […]