I’m having problems with Single Sign On

How do I disconnect my account from MediaLab? It’s not possible for users to disconnect their organization’s account from their MediaLab account. Contact support for more information. I don’t have a MediaLab account and I can’t log in with my organization’s account. If this is the first time you’re logging into MediaLab and you don’t […]

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How to connect an existing MediaLab account to my Single Sign On account?

When you already have a MediaLab account you can connect your existing account to your organization. To connect your account to your organization go to “Settings > Account > Profile”, and click on the button with the text “Connect account to <Organization name>”. You will be redirected to your organization’s login page, after you log […]

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How to login for the first time using Single Sign On?

Single Sign On (SSO) allows you to log in into your Lab with the same credentials you use within your organization. SSO has to be enabled for your Lab before you can login using your credentials. Contact your Lab administrator to find out more. To log in for the first time, follow the next steps: […]

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Introduction to Single Sign On for owners

Enabling the SSO add-on In order to enable Single Sign On (SSO) for your Lab contact MediaLab support. After enabling the add-on, your Lab can be connected to multiple SSO services. Configuring your SSO service The Lab owner can change the SSO settings by navigating to “Settings > Settings > Security settings”. On this page […]

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How does MediaLab handle user access to folders?

MediaLab offers an extensive permission system to allow fine-grained control on who gets access to what. As described on the “What are the available user levels” page, there are four user levels available. Owners and administrators Both these roles give the user unrestricted access to all content, as well as to all management features. It […]

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