I’m having problems with Single Sign On

How do I disconnect my account from MediaLab?
It’s not possible for users to disconnect their organization’s account from their MediaLab account. Contact support for more information.

I don’t have a MediaLab account and I can’t log in with my organization’s account.
If this is the first time you’re logging into MediaLab and you don’t have an account yet there are a couple reasons why you might run into trouble:

  • Check with your MediaLab administrator whether they allow automatic creation of MediaLab accounts through single sign on.
  • Your Lab might have reached its user limit, contact your MediaLab administrator.

For help logging in for the first time check out this article: How to login for the first time using Single Sign On?

I have a MediaLab account and I can’t log in with my organization’s account.
Before you can log in into MediaLab with your organization’s account you need to connect your organization’s account to MediaLab. For more information go to: How to connect an existing MediaLab account to my Single Sign On account?